Privacy Policy

1. Who We Are

Napa Masonry and Concrete is a locally owned masonry contractor based at 1520 Oak St, Napa, CA 94559. We operate the website masonrynapa.com to provide information about our services and to allow potential customers to contact us.

If you have questions about this policy, contact us at hello@masonrynapa.com.

2. Information We Collect

We collect information in two ways: information you give us directly, and information collected automatically when you visit our website.

Information you provide

When you fill out a contact or estimate request form on our website, we collect the information you enter - typically your name, phone number, email address, property address, and a description of your project. We use a third-party form service (Tally) to process form submissions. Their privacy policy is available at tally.so/privacy.

Information collected automatically

When you visit our website, our hosting and analytics tools may automatically collect certain technical information, including your IP address, browser type, operating system, referring URL, pages visited, and the date and time of your visit. This information is used in aggregate to understand how visitors use our site.

Cookies

Our website and third-party tools (including analytics and the embedded contact form) may use cookies - small text files stored in your browser - to function correctly and to track usage. You can control cookies through your browser settings. Disabling cookies may affect some features of the website.

3. How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests and questions
• Schedule on-site visits and follow up on project inquiries
• Send project-related communications by phone or email
• Understand how our website is being used so we can improve it
• Comply with legal obligations

We do not sell your personal information. We do not use your information for automated decision-making or profiling that has a legal or similarly significant effect on you.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• With service providers who help us operate our website and communicate with you (such as our form service and website hosting provider). These providers are permitted to use your information only as needed to provide services to us.
• If required by law, court order, or government authority, we may disclose information as necessary to comply with that legal obligation.
• In connection with a business transfer such as a merger or acquisition, in which case we will notify you before your information is transferred and becomes subject to a different privacy policy.

5. Data Retention

We keep contact and estimate request information for as long as it is reasonably necessary to respond to your inquiry and to maintain records of our business communications. If you request that we delete your information, we will do so unless we are required by law to retain it. Aggregate, anonymized analytics data may be retained indefinitely.

6. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including:

• The right to know what personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to opt out of the sale of your information (we do not sell personal information)

To exercise any of these rights, contact us by email at hello@masonrynapa.com. We will respond within a reasonable time frame.

7. Children

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

8. External Links

Our website may contain links to third-party websites. This privacy policy applies only to masonrynapa.com. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.

9. Security

We take reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access. However, no internet transmission is completely secure, and we cannot guarantee the absolute security of your information.

10. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will post the revised policy on this page with an updated effective date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this privacy policy or how we handle your information, contact us:

Napa Masonry and Concrete
1520 Oak St
Napa, CA 94559
hello@masonrynapa.com